In October, TransUnion confirmed that the personal information of 37,000 Canadians was compromised after one of its business customer’s login credentials was fraudulently used to access data. “TransUnion takes a multilayered, risk-based approach to security, which is based on a number of overlapping and redundant controls designed to prevent, detect and respond to cyber threats.” “Information security is a company-wide priority at all levels of our organization,” reads the statement. The company also confirmed that Canadian consumer data is only stored on servers inside of Canada. However, the company notes that customers are not required to provide TransUnion with that information. In an emailed statement to CTVNews.ca Thursday, a TransUnion spokesperson confirmed that its customer support agents may request a social insurance number “when locating a customer’s file or verifying their identity.” And if all this is going to a server in India, every alarm bell is going off in my head.” “They don’t need anything else to steal your identity. “You have all of this personal and medical information, and then you connect it with a Social Insurance Number,” Brugger said. After discovering she needed access to a computer in order to complete the process, she called TransUnion directly and claims she was connected to an India-based call centre.Īlready skeptical that her data would be stored outside of Canada, Brugger says she was then asked for her Social Insurance Number (SIN) to confirm her identity. Shortly after news of the data breach broke, Brugger called a dedicated phone line set up by LifeLabs to activate her coverage through TransUnion. We’re putting our identities at further risk.” “What is being promised by is not what we think it is. “They’re moving our data from one unsecure site to another unsecure site,” LifeLabs customer Bonnie Brugger told CTVNews.ca by phone from her home in rural B.C. After a massive data breach that jeopardized the personal information of more than 15 million Canadians, LifeLabs extended an olive branch to its customers: 12 months of identity theft insurance through TransUnion.īut many of those left compromised by the cyberattack say they are hesitant to hand over more personal data to TransUnion, a credit reporting agency with its own history of data breaches.
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